Privacy Policy

Cooper Listening Post (“we”, “our”, “us”) is a community volunteer group operating in the Australian Federal Electorate of Cooper, in the inner north of Melbourne. This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors, supporters, and volunteers who interact with our website and activities.

Our website is hosted on the CORE Australia platform (coreaustralia.org.au), which provides the underlying WordPress, CiviCRM, and hosting infrastructure. CORE Australia acts as our platform/hosting provider; Cooper Listening Post is the data controller responsible for the personal information described in this policy. CORE Australia’s own platform-level privacy practices are described in their Privacy Policy.

What This Policy Covers

This policy explains what information we collect, how we use and store it, who we share it with, your rights, and how to contact us. It applies to this website and any successor domain used by Cooper Listening Post.

Information We Collect

Information you provide directly

  • Contact details you give us via our contact form, newsletter signup, or volunteer signup form (name, email, phone, address)
  • Volunteer information, including availability, skills, hub/location preferences, and activity history
  • Survey responses (some surveys are hosted externally via Google Forms — see “Third-Party Services” below)
  • Event registrations (e.g. Volunteer Coffee, Kitchen Table Conversations)
  • Order and delivery details if you purchase merchandise from our shop
  • Any information you submit through donation or contribution forms
  • Comments you leave on our website

Automatically collected data

Like most websites, our site and hosting platform may automatically collect your IP address, browser and device information, access logs, and anonymous analytics data, to help keep the site secure and working properly.

Sensitive information

We do not intentionally collect government ID numbers, financial account details, or health information. Please avoid including sensitive information in open-text fields (such as comments or survey responses) unless necessary.

How We Collect and Store Your Information

We use CiviCRM (a constituent relationship management system) to store contact, volunteer, donation, and event information. We use WooCommerce to process merchandise orders. Comments and general site content are managed through WordPress.

Website images may retain embedded metadata (such as location data) if present in the original file.

Cookies

Our site uses cookies for core functionality, such as:

  • Keeping you logged in if you have a volunteer account
  • Remembering your comment details if you choose to save them
  • Supporting shopping cart and checkout functionality

You can disable cookies in your browser settings, though some site features may not work correctly as a result.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and requests
  • Coordinate volunteer activities and events
  • Process merchandise orders and donations
  • Send newsletters or updates to people who have subscribed
  • Understand community priorities and issues (e.g. via our surveys)
  • Keep our website secure and working properly

We do not sell your personal information, and we do not use it for third-party advertising.

Sharing Your Information

We may share information with:

  • CORE Australia, our website hosting and software platform provider
  • Service providers who help us operate the site (e.g. cloud hosting, email delivery)
  • Google, where you complete one of our externally hosted surveys (see below)
  • Relevant authorities, where required by law

We do not share your information with third parties for their own marketing purposes.

Third-Party Services

Some of our surveys are hosted on Google Forms rather than our own website. If you complete one of these surveys, your responses are subject to Google’s own privacy practices in addition to ours. We encourage you to review Google’s Privacy Policy.

Our shop checkout and donation forms may connect to third-party payment or fulfilment services as needed to process your order or contribution.

Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may ask us to delete your information at any time, subject to any legal or record-keeping obligations we may have.

Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or to unsubscribe from our communications at any time. To make a request, contact us using the details below.

Children's Privacy

Our website and activities are not directed at children, and we do not knowingly collect personal information from children under 16 without parental or guardian involvement.

Changes to This Policy

We may update this policy from time to time.

Contact Us

If you have any questions about this policy or how we handle your information, please contact us at cooperlisteningpost@gmail.com.

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